Assistant Front of House Manager

Posted:: May 16, 2025
Closing Date For Applications:: May 30, 2025

Location: Skibo Castle, Dornoch, Scotland

Position: Full time, avg. 40 hours per week (4 days on, 4 days off)

Salary: £34,000 + gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Team

The heart of the guest experience at Skibo lies with our Front of House team. Known for their warmth, attentiveness, and exceptional service, this team plays a vital role in creating the magic our members return for time and again. As Assistant Front of House Manager, you'll be the welcoming face of the castle - building relationships, anticipating needs, and helping create moments that stay with our guests forever.

About this Role

As Assistant Front of House Manager, you will:

Lead guest-facing areas, ensuring a warm welcome and smooth arrival, stay, and departure experience.
Act as a consistent dutymanager, maintaininghigh standards and resolving issues across shifts.
Oversee Front of House operations, procedures, and communication to ensure consistent service.
Liaise with departments including Housekeeping, Food and Beverage, and Transport for seamless coordination.
Manage occupancy, guest flow, and daily action plans.
Administer Jonas/JAM systems, including training, troubleshooting, and reporting.
Refine arrival and billing procedures to improve clarity and guest satisfaction.
Foster a sales-aware culture and encourage staff to identify revenue opportunities.
Lead rotas, training, and inductions to support a flexible, high-performing team.
Report on guest experience and FOH performance to senior management.
Support team development, appraisals, and performance reviews.
Coordinate with our Events and Membership teams to align communication and logistics.
Uphold estate-wide standards of health, safety, and presentation.

Who We Are Looking For

You bring previous leadership experience in a luxury or high-end hospitality setting (Front Office, Guest Services, Concierge, or similar).
You have excellent communication and interpersonal skills and a warm, professional manner.
You can manage mulltiple priorities and have strong organisational skills.
You’re confident using hospitality systems (e.g. Jonas/JAM) and data reporting tools.
You have a natural focus on service excellence and a proactive approach to problem-solving.
You’re experienced in managing teams, developing talent, and leading through example.
You have a flexible and hands-on approach.

What We Offer You

Share of gratuities
33 days annual leave pro-rata
Meals on shift are provided free of charge
Access to staff benefit scheme
Local staff transport service - details can be found here
Complimentary use of staff gym
Discount in the Club shop
'Refer a friend' bonus scheme
Staff events
Discount on eyecare
Long Service Awards

'At Skibo, members and guests are offered an elegant home away from home - a refined retreat where personalised service, comfort, and unforgettable experiences are at the heart of every stay.

Our Front of House team takes great pride in being the first point of contact, warmly welcoming guests from around the world. The role of Assistant Front of House Manager is both dynamic and rewarding, with each day offering new opportunities to deliver outstanding service and create meaningful moments. No two days are ever the same, ensuring a truly engaging and enriching experience for both our team and our members and guests.'

James Keith, Head of Operations

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

Our Values

Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
Go Beyond We have a drive and energy to do things better.
Make Their Day We anticipate the needs of our colleagues and members to bring joy.
Our People Uncommonly committed people with a passion to deliver and delight.
Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

Please send us your CV and a covering letter which responds to the below:

Can you describe a time when you had to handle a difficult guest situation? How did you resolve it and what was the outcome?
How do you ensure consistent service standards when leading a team across different shifts and departments?
What tools or systems have you used to manage front of house operations, and how do you use them to improve efficiency?

To apply, please email recruitment@carnegieclub.co.uk with the above. We look forward to hearing from you!

Closing Date For Applications: May 30, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.