Turndown Attendant

Posted:: April 21, 2025
Closing Date For Applications:: May 11, 2025

Location: Skibo Castle, Dornoch, Scotland

Position: Part time, 12 hours/week

Salary: Competitive + gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Team

At Skibo, housekeeping is about more than just changing sheets and dusting - it's about creating a welcoming, home-from-home experience for our members and guests. This dynamic team is responsible for maintaining the highest standards of cleanliness across the estate. From keeping castle bedrooms and family lodges looking pristine to polishing the woodwork in the front hall to handling dry cleaning requests, our dedicated Housekeeping team ensures that every space is immaculate and guest-ready, making Skibo shine for every arrival.

We are seeking a Turndown Attendant to join our evening Housekeeping team and help prepare our members' bedrooms for a restful and comfortable night. Through personalised service and a friendly demeanour, your work will directly contribute to the magical, calming atmosphere our members have come to expect.

About this Role

As a Turndown Attendant you will:

Provide thoughtful turndown service by turning down bed linens, closing curtains, dimming lights, refreshing towels, emptying bins, and placing hot water bottles in each bed.
Respond professionally to guest requests and know when to ask for support.
Present a polished, friendly image to members, guests, and colleagues.
Work independently and confidently with minimal supervision.
Maintain clean, tidy, and organised work areas.
Promptly report damage or maintenance requirements.
Understand emergency evacuation procedures.
Adhere to all departmental health and safety protocols.

Who We Are Looking For

You're warm, approachable, and enjoy meeting new people.
You work well both independently and as part of a team, even during busy periods.
You have experience in housekeeping, ideally in a hotel or guesthouse (preferred – training can be provided).
You can be relied upon to work evenings and weekends.
You hold a full, clean driving licence.

What We Offer You

Share of gratuities
33 days annual leave pro-rata
Meals on shift are provided free of charge
Access to staff benefit scheme
Local staff transport service - details can be found here.
Complimentary use of staff gym
Discounted estate activities including quad biking and horse riding
Discount in the Club shop
'Refer a friend' bonus scheme
Staff events
Discount on eyecare
Long Service Awards

"I really enjoy being part of the team here at Skibo as everyone at the Club is so friendly and welcoming. I love the variety of my role – I can be in a castle bedroom or out in the guest lodges – and the extra attention to detail I give makes our guests' stays even more special which is very satisfying."

Jennifer Henderson, Housekeeping Supervisor

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

Our Values

Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
Go Beyond We have a drive and energy to do things better.
Make Their Day We anticipate the needs of our colleagues and members to bring joy.
Our People Uncommonly committed people with a passion to deliver and delight.
Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

Please send us your CV and a covering letter which responds to the below:

What does good attention to detail mean to you, and how do you apply it in your work?
How do you feel about working independently in the evenings, sometimes with limited supervision?

To apply, please email recruitment@carnegieclub.co.uk with the above. We look forward to hearing from you!

Closing Date For Applications: May 11, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.