Front of House Assistant Manager

Posted:
May 15, 2024
Closing Date For Applications:
May 30, 2024

£30,160 + service charge + gratuities (see below for details)

 

Front of House at Skibo

  • Our Front of House team plays a crucial part in making The Carnegie Club the warm, friendly place that our members love to return to time and again. They welcome guests to the castle, get to know them and assist with their needs, and liaise with the many departments at Skibo to keep the Club running smoothly year-round.
  • With a department of exceptional individuals and an estate rich in opportunities, the Front of House team works to make anything possible for our members and guests.
  • Our Front of House brigade is made up of a dedicated team who are all committed to delivering the very best in hospitality.
  • Crafting personalised, magical moments for our members and guests lies at the heart of the work that our Front of House team do, and they take pride in facilitating the making of lifelong memories on our estate.

About the role

  • As Front of House Assistant Manager, you’ll be the first point of contact for the Front of House team, and it will be your responsibility to ensure that things run smoothly behind the scenes within the department.
  • A big part of this role will be member facing; you’ll meet and greet them upon arrival and departure, get to know their individual needs and personalities, and help host events and meals as needed.
  • Meanwhile, a lot goes on internally as you manage your team and implement day-to-day improvements that will create even better, more memorable experiences for staff and all visitors to the Club.
  • You’ll help us develop, plan, implement, and execute many of the exciting members’ events that we hold at the Club throughout the season.
  • You’ll liaise regularly with managers and department heads, and provide leadership and support to your team.
  • You’ll establish and maintain positive working relationships with colleagues and members by communicating efficiently, offering help and advice where appropriate, honouring your commitments, keeping management informed, and fostering a healthy, happy workplace environment.

Who we are looking for

  • Your core skills and passions lie in people and communication, and you set out with the intention of delivering personalised, magical experiences to all who visit the Club.
  • You’re highly driven and enthusiastic, and you take responsibility for developing and maintaining business relationships by establishing good contacts via telephone, e-mail and even personal visits.
  • You’re hotel trained and have a background in hospitality, preferably at a supervisor level in a 4/5* hotel or similar.
  • Working in what can be a fast-paced environment, you’re able to stay calm under pressure and use your own initiative to manage your team as needed.
  • You’re a highly responsible individual and are confident in your leadership skills.
  • You’re meticulous with paperwork and have a sharp eye detail.
  • You have strong IT skills and experience with Microsoft Office and hotel reservations software.
  • You have a flexible schedule and the capacity to work weekends.

What we can offer you

  • Share of gratuities and service charge see below for details
  • 33 days annual leave
  • Meals on shift are provided free of charge
  • Uniform provided 
  • Access to staff benefit scheme
  • For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service. Details can be found here.
  • Complimentary use of staff gym and fitness classes
  • Discounted estate activities including quad biking and horse riding
  • Discount in the club shop
  • 'Refer a friend' bonus scheme
  • Staff events

 

“First and foremost, this role is all about people. Whether you’re getting to know our members or providing leadership to our amazing Front of House team, you’ll be using your interpersonal skills daily to create heaven on earth for guests and staff alike.”

Kyle Mackay, Front of House Manager

 

About gratuities & service charge

  • Gratuities (tips) and service charge (an additional charge added to room rates and other services at the Club that is passed directly to staff) are paid to all employees on a pro-rata basis regardless of their role. 
  • It is estimated that in 2024, full-time staff can expect to receive around £4,000 in addition to their annual salary.  

Our Values

  • Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
  • Go Beyond We have a drive and energy to do things better.
  • Make Their Day We anticipate the needs of our colleagues and members to bring joy.
  • Our People Uncommonly committed people with a passion to deliver and delight.
  • Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
  • Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

Click this button to fill in a short application form.

You can contact us directly via Facebook Messenger.

Or email recruitment@carnegieclub.co.uk to request an application form. CVs will also be accepted.

Closing Date For Applications: May 30, 2024

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.

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